Shipping and Payment Policy

At Zingmeds, we are dedicated to providing reliable, secure, and discreet shipping and payment services to ensure a smooth and confidential shopping experience.

Shipping Policy

Processing and Dispatch:

Orders are processed within 1-2 business days upon payment confirmation.

Items requiring a prescription will only be processed after receiving and verifying a valid prescription.

Shipping Options:

Standard Shipping: Delivery within 10–14 business days.

Express Shipping: Delivery within 3–5 business days.

Delivery Locations:

We ship globally, with fulfillment centers in India, the UK, USA, New Zealand, and Mauritius. Orders may be shipped from any of these locations based on availability and logistics.

Duties and Taxes:

For customers in the UK, USA, and Canada, Zingmeds ships all orders duty-paid, meaning we cover all applicable customs duties and fees.

For customers in other countries, any customs duties, taxes, or fees imposed by your country are your responsibility.

Packaging:

All orders are shipped in discreet, plain packaging to ensure privacy and confidentiality. The contents of the package will not be visible or disclosed on the exterior.

Tracking:

All orders include end-to-end tracking. A tracking number will be provided once your order is shipped, allowing you to monitor its progress.

Shipping Restrictions:

Some countries may have specific regulations regarding the importation of certain products. Customers are responsible for ensuring compliance with their local laws before placing an order.

Undelivered or Seized Packages:

Zingmeds does not provide refunds for packages seized by customs in countries outside of the UK, USA, and Canada.

In cases of non-delivery due to incorrect address information or refusal to pay applicable duties (where required), the customer assumes full responsibility.

Payment Policy

Accepted Payment Methods:

Zingmeds offers a variety of secure payment options to meet your needs:

PayPal

All major credit and debit cards

Bank transfers

Secure Invoicing:

After placing your order, you will receive a secure payment invoice via email. This ensures that all payment details are processed safely through trusted and encrypted payment gateways.

Transaction Security:

All payments are processed through industry-leading payment processors, ensuring complete safety and confidentiality of your financial information.

Order Modifications and Cancellations:

You may request to cancel or modify your order by contacting our customer support team before it is processed or shipped.

Once an order is dispatched, it cannot be modified or canceled.

Refunds and Replacements:

If you receive an incorrect or damaged product, contact our customer support immediately. We will investigate and resolve the issue promptly.

Refunds are not provided for seized packages in countries outside the UK, USA, and Canada.

By using our shipping and payment services, you agree to abide by the terms outlined above. For any questions or concerns, please contact our support team at support@zingmeds.com.

We appreciate your trust in Zingmeds and are committed to delivering quality healthcare products with security, reliability, and privacy.